1. Acceptance of terms
These Terms govern access to and use of ExchangerPoint website pages, P2P escrow trade rooms, order forms, quote forms, support channels and related digital asset services. By starting a trade, submitting contact details, verifying OTP, marking a trade paid, funding escrow, uploading proof or using a trade link, you agree to these Terms, the Privacy Policy, Compliance page and Disclaimer.
If you do not agree, do not start a trade, do not send funds and do not use the trade room. ExchangerPoint may update these Terms to reflect operational, legal, regulatory, security or product changes.
- You must be legally competent to enter into the transaction.
- You must use the service only for your own lawful purpose.
- You must provide accurate name, email, mobile, wallet and payout information.
2. Service description
ExchangerPoint provides a no-signup P2P escrow style order flow for Bitcoin and USDT. The service may include live quote display, captcha verification, OTP verification, private trade room, chat, file upload, escrow funding status, payment status, release status, order tracing and customer support review.
ExchangerPoint does not represent that digital assets are legal tender, bank deposits, securities, guaranteed instruments or risk-free products. The service is operationally focused on supported Bitcoin and USDT trades only.
- Supported digital assets are Bitcoin and USDT unless the website expressly states otherwise.
- Supported fiat display or payout currencies may include INR and USD where available.
- Unsupported altcoins, wrong networks and off-platform transactions are not part of the service.
3. Indian regulatory and RBI risk context
The Reserve Bank of India has cautioned users, holders and traders of virtual currencies about financial, operational, legal, customer protection and security risks. RBI has also stated that it has not given licence or authorisation to entities to operate schemes or deal with Bitcoin or virtual currencies, and users deal with such assets at their own risk.
ExchangerPoint does not claim RBI approval, RBI authorisation, RBI licence, legal tender status, deposit protection, sovereign backing or any regulatory endorsement for Bitcoin, USDT or any private digital asset. The website presents risk disclosures so customers understand that digital asset activity is inherently risky and subject to applicable Indian law and regulatory developments.
- Digital assets are not issued by RBI.
- Digital assets are not protected like bank deposits.
- Regulatory treatment may change and can affect availability, processing, reporting, compliance review or refusal of service.
4. AML, CFT, PMLA and own-account payment
Virtual Digital Asset service activity in India is subject to anti-money laundering and counter-financing of terrorism expectations under applicable law, including PMLA-related requirements for reporting entities where applicable. ExchangerPoint may apply internal AML/CFT controls including access checks, IP/location review, sender matching, payment proof review, KYC request, suspicious activity screening and transaction refusal.
Third-party payment is not allowed. The person starting a trade must pay from, or receive payout into, their own legitimate account. Payments from friends, family, business partners, mule accounts, unrelated accounts, high-risk sources or suspicious accounts may be rejected, held for review, refunded where feasible, cancelled or escalated.
- INR trades require an Indian mobile number beginning with +91.
- You may be asked for government ID, selfie with ID, payment screenshots, bank reference, transaction hash or additional proof.
- ExchangerPoint may refuse, cancel, hold, report or decline completion where risk, law or compliance requires it.
5. Quotes, rates and trade limits
Displayed market references and applied trade quotes are informational until a trade is actually started and accepted for processing. Digital asset market prices, network costs, liquidity, operational costs and risk controls may change quickly. A stale quote, cached page, expired trade room or abandoned trade must not be treated as a current offer.
Minimum and maximum limits may be applied by asset, fiat currency, payment method, risk score, customer history, liquidity and compliance review. ExchangerPoint may change limits without prior notice.
- Do not pay against an expired or cancelled trade.
- Start a fresh trade for a fresh quote.
- A quote does not guarantee completion if compliance or payment review fails.
6. P2P trade room obligations
The private trade room is the official place for messages, proof upload, payment status, escrow funding, release instructions and support review. Customers must keep all trade communication inside the official trade room and must not rely on screenshots, copied links or instructions from any unauthorised channel.
Trade status may include open, paid, disputed, cancelled, expired and completed. Status labels are operational signals and may require additional review. Marking a trade paid does not guarantee release; confirming escrow funding does not guarantee payout until review is complete.
- Use only the official trade room link and support channels.
- Upload requested proof in the room.
- Do not reuse an old trade room for a new payment.
7. Wallets, networks and blockchain finality
You are responsible for entering correct wallet addresses, selecting correct asset type and using the correct network where applicable. Bitcoin and USDT transfers may be irreversible once broadcast or completed. ExchangerPoint may not be able to recover funds sent to a wrong wallet, wrong network, unsupported address, expired address or third-party wallet.
For USDT, ERC20 and TRC20 are different transfer networks. An address, QR code or instruction intended for one network must not be used for another unless explicitly supported.
- Check first and last characters of wallet addresses.
- Confirm network before sending USDT.
- Keep transaction hash and proof until the trade is completed.
8. Payment, payout and proof
Customers must follow payment or payout instructions shown in the active trade room. Payment proof may include bank screenshot, UPI reference, account holder name, transaction ID, blockchain transaction hash, wallet screenshot or other evidence requested by support.
ExchangerPoint may reject proof that is incomplete, altered, unverifiable, mismatched, third-party, duplicated, suspicious or inconsistent with the trade details.
- Do not send payment before OTP verification and trade room creation.
- Do not split payment unless instructed.
- Do not use borrowed, third-party, stolen, fraudulent or high-risk funds.
9. Cancellation, expiry, disputes and refund review
Trades may be cancelled by eligible parties or by ExchangerPoint before completion. Trades may expire if the active window ends. Cancelled or expired trades should not be used for new payments or new blockchain transfers.
Refund or correction review depends on payment settlement, sender verification, banking/payment rail limitations, blockchain status, customer identity, compliance risk and operational feasibility. Once digital assets are released to the submitted wallet or escrow is released after payout, reversal may not be possible.
- Open a new trade after expiry.
- Use dispute controls when a paid trade has an unresolved issue.
- Refunds are not guaranteed and completed blockchain transfers are generally final.
10. Prohibited use
You must not use ExchangerPoint for illegal activity, fraud, impersonation, mule account activity, money laundering, terrorist financing, sanctions evasion, gambling misuse, darknet activity, scams, extortion, stolen funds, tax evasion, unauthorised remittance, investment solicitation or any unlawful purpose.
ExchangerPoint may refuse service, block access, cancel trades, retain records, request enhanced verification or report suspicious activity where required or appropriate.
- No third-party payment.
- No false identity or forged documents.
- No use for illegal, high-risk or prohibited activity.
11. Limitation of liability and no advice
ExchangerPoint does not provide investment, tax, legal, accounting or financial advice. Website content, knowledge pages and support messages are operational information for using the service and should not be treated as a recommendation to buy, sell or hold any digital asset.
To the maximum extent permitted by applicable law, ExchangerPoint is not liable for market losses, volatility, wrong wallet address, wrong network, irreversible blockchain transfer, user error, third-party payment, bank/payment delay, network congestion, regulatory action, force majeure, unauthorised access caused by user negligence or losses arising from prohibited use.
- Trade only if you understand the risk.
- Seek independent professional advice where required.
- Do not treat any page as a profit or safety guarantee.
12. Contact and grievance support
For trade-specific issues, use the private trade room and include the trade ID. For general questions, use the Contact page. ExchangerPoint may require verification before discussing order details.
Support communication may be retained for security, compliance, dispute handling and audit purposes.
- Contact page: contact-us.html
- Compliance page: compliance.html
- WhatsApp support link is available on the website floating button.