Frequently Asked Question

Please read our FAQ's before doing any transaction.



Q.1) What is exchangerpoint.com ?.
Ans.Exchangerpoint is an e-currency exchanger .We provide the exchange ,buy and sell service almost all famous e-currencies like Neteller,Ok-Pay, payza, Egopay, Solidtrustpay, skrill,perfectmoney,payweb,bitcoin Paypal, Western Union , Webmoney etc.

Q.2) What is the minimum amount to exchange,sell and buy?.
Ans.Yes we do have minimum amount of $10 .This minimum amount we have put to avoid fraud transaction and to avoid any kind of cheating .

Q.3) What will happen if I send below $10 transaction ?.
Ans.The transaction will be refused.Please submit support ticket with transaction details to get back the money.Please allow us some time this process will take some time.

Q.5) What is the procedure to exchange,sell and buy?.
Ans.Please visit the respective pages for exchange  , sell  and buy.

Q.6) Which all country people can do the exchange?.
Ans.We are open to all over the globe.

Q.7) are you doing bank wire transaction?.
Ans.Yes we do bank wire as outgoing transaction

Q.8) Is there any referal commission I can earn?.
Ans.Yes But for time being its not there we are developing our referal program.

Q.9) what will happen if I send the money to wrong account?.
Ans.We are not responsible for that.Its customer responsibility to check account properly

Q.10) If I have given wrong e-currency account or bank details by mistake?.
Ans.If you inform us before completion of transaction we will try our best to make it correct.This process may take time.

Q.11) Do you offer refunds in case we made a mistake?.
Ans.No. Absolutely no refunds allowed. All transactions are final once you have created a transaction and sent us the money. You have to start another transaction should you want you original e-currency back.

Q.12) Why my transaction has been refused?
We reserve the right to refuse the transaction if we notice any kind of suspicious behaviors (IP changes, using multiple PP's accounts etc.). If you think we are acting unjustified you can contact us using our Support ticket.

Q.13) Can I request a refund and how much time will take to get refund?
Yes you can request a refund by submitting support ticket with your order details .Refund will be processed in 7 working days.