P2P Escrow Compliance and Terms
ExchangerPoint P2P trades are OTP verified, captcha protected and reviewed inside a private escrow trade room before Bitcoin or USDT is released.
P2P escrow trade window
Each P2P buy trade opens a private trade room with a one hour active trade window. The buyer can chat with ExchangerPoint, upload proof, mark paid, cancel or escalate from the trade room.
Trade amount review
Trade amount limits are enforced by the calculator during quote entry. Trades outside the supported range may be rejected by the calculator or support review.
Own-account payment only
Third-party payments are not allowed. Buyers must pay from their own bank, UPI or permitted payment account. Payments from friends, family, business partners or unrelated accounts may be refused, delayed or refunded after review.
OTP, captcha and mobile rules
Starting a trade requires Google captcha, mobile OTP and agreement to ExchangerPoint terms. INR trades require an Indian mobile number beginning with +91. USD trades may use other country numbers where supported.
Escrow and release review
Bitcoin or USDT shown for the trade is held for that trade until payment is reviewed. Marking a trade paid does not complete the trade by itself. ExchangerPoint releases digital assets only after payment, sender details and compliance checks are accepted.
Payment proof and KYC
ExchangerPoint may request payment screenshots, bank reference details, government ID front and back, and a selfie with government ID. Missing or unverifiable proof can delay completion or lead to cancellation.
Wallet accuracy
The buyer is responsible for entering the correct Bitcoin or USDT wallet address and selecting the correct network where applicable. Completed blockchain transfers are final and cannot be reversed.
Cancelled and expired trades
If a buyer cancels a trade or the trade window expires before payment is marked paid, the trade may be closed and the buyer should open a new trade for a fresh quote. Closed trade rooms may show only limited trade details.
Escalation and support
Escalation is for payment or communication problems during an active trade. Support may contact the buyer, request more proof or pause the trade while reviewing the issue.
Clear handling before release, after release and during compliance holds.
If payment is received but Bitcoin or USDT has not been released, ExchangerPoint can review cancellation, correction or refund requests. Approved refunds depend on sender verification, payment settlement and internal risk checks.
Once Bitcoin or USDT is released to the submitted wallet address, the transaction is final. Refunds are not available for completed blockchain transfers, wrong wallet addresses or wrong network details provided by the buyer.
Trades involving third-party payment, mismatched sender details, suspicious IP or location, unverifiable proof, sanctions risk, fraud indicators or prohibited use can remain on hold until verification is completed.
ExchangerPoint does not support illegal activity, fraud, sanctions evasion, money laundering, mule accounts, gambling misuse, impersonation, investment scams or any prohibited purpose. Orders may be refused or reported where required by law.