Compliance, Refunds and Terms
ExchangerPoint keeps public orders simple, but each transaction remains subject to OTP verification, captcha checks, payment review, source-of-funds checks and support approval.
Minimum order
The minimum order value is 10000 INR or 100 USD for buy and sell orders. Orders below this value are not accepted by the calculator or order submission flow.
Own-account payments
Payments must come from the customer's own bank, UPI, card or PayPal account. Third-party, friend or family payments may be refused or placed on hold for review.
OTP and captcha
Orders require Google captcha and mobile OTP before they are saved. This helps protect the public order flow from automated and unauthorized submissions.
Refund requests
Refund requests must be submitted through support with the order number, payment proof and sender details. Approved refunds are processed after internal verification and payment-gateway settlement checks.
Completed orders
Once digital assets has been released to the wallet address provided by the customer, the transaction is final and cannot be reversed. Customers must verify wallet address, network and tag or memo before submitting.
Wrong details
If incorrect wallet, bank, UPI or PayPal details are submitted, contact support immediately. Corrections can only be attempted before completion and may require extra verification.
Suspicious activity
ExchangerPoint may refuse, pause or request additional verification for suspicious activity, IP/location mismatch, third-party payment, duplicate accounts or incomplete customer information.
Processing time
Most orders are reviewed within 24 hours after OTP verification and payment confirmation. Delays may occur due to bank settlement, blockchain congestion, risk review or missing proof.
Support records
Always mention the order number in payment remarks and support messages. Orders can be traced without login from the Trace Order page.
Professional handling for pending, failed and reviewed payments.
If payment is received but the digital assets transfer or payout has not been completed, support can review cancellation or correction requests.
Blockchain transfers and completed payout transactions are final. Refunds are not available after funds or digital assets have been released to the submitted destination.
Orders involving third-party payment, unverifiable sender details or suspected misuse can remain on hold until verification is completed.