Buyer and seller roles
In a buy trade, the customer wants to pay fiat and receive Bitcoin or USDT. In a sell trade, the customer provides Bitcoin or USDT and expects fiat payout after review.
The role matters because the controls are different. Buyers may mark paid after payment. Sellers fund escrow first and release the trade only after payout is reviewed.
- Buyer: pays fiat and waits for release.
- Seller: funds escrow and waits for payout review.
What the trade room does
A private trade room keeps the trade ID, asset, fiat amount, wallet or payout details, chat messages, uploaded proof and status in one place. This is cleaner than handling order support across separate emails or screenshots.
The room also gives support enough context to review a problem without asking for every detail again.
- Messages stay attached to the trade ID.
- Proof upload stays with the same room.
- Status is visible to both sides.
Trade status explained
A controlled P2P flow should not leave users guessing. ExchangerPoint uses statuses such as open, paid, disputed, cancelled, expired and completed to show what stage the trade has reached.
Status labels are operational signals. A paid status does not always mean the trade is complete; it means payment or payout review is now needed.
Proof, disputes and review
Payment proof, transaction hash, wallet screenshots or KYC may be requested depending on the trade and risk signals. If there is a problem after payment, the room can be escalated or disputed according to the trade state.
Support can then review the history instead of relying on scattered messages.